Regulator introduces financial penalties, mandates network performance disclosures, increases compliance for better mobile and broadband services for consumers
Gulveen Aulakh
Published2 Aug 2024, 10:24 PM IST
Penalties for non-compliance of each QoS benchmark starts at ₹1 lakh. A second offence raises the fine to a maximum of ₹2 lakh, while for subsequent offences it will be at ₹3 lakh per benchmark. (HT)
In a significant move to enhance mobile and broadband services in India, the Telecom Regulatory Authority of India (Trai) has issued new quality of service (QoS) regulations, mandating telecom service providers to ensure better network performance and transparency.
Penalties for non-compliance of each QoS benchmark starts at ₹1 lakh. A second offence raises the fine to a maximum of ₹2 lakh, while for subsequent offences it will be at ₹3 lakh per benchmark.
Submitting false compliance reports will incur fines of up to ₹2 lakh per benchmark, ₹5 lakh for a second instance, and ₹10 lakh for subsequent instances.
Telcos failing to submit compliance reports will be fined up to ₹5,000 per day, with a maximum penalty of ₹10 lakh.
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The regulations also mandated compensation for subscribers during network outages exceeding 24 hours, wherein postpaid customers will receive a rental rebate, while prepaid customers will get extended validity days.